Diversity in Tech | Elementor #6621

Welcome to IAG Loyalty, home to over 1,000 loyalty and travel enthusiasts, and a destination where careers in tech take off! We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.

Who we are

We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

A place you can belong

At IAG Loyalty, we take belonging seriously and actively encourage a culture in which every colleague plays their part so everyone can flourish. We embrace our diverse identities, personal histories, and perspectives so that we can create rewarding experiences for all.

Grow diverse representation: We are committed to building diverse teams that reflect our communities. This commitment helps us build stronger connections with our colleagues and our customers.

Embrace equitable decision making: We seek out and amplify diverse perspectives so we can help create more equitable and rewarding experiences that truly benefit all.

Deliver a culture of belonging: We mark the moments that matter to colleagues through experiences that welcome authenticity and foster a deep sense of belonging and safety to all.

Our people promise, vision and values

A career that takes you places!

A place to pioneer: We have the courage to reimagine.
A place for your career to take off: We keep learning, and we stay curious.
A place to make impact: We have a focus on Agility and excel in delivery.
A place to belong: We take belonging very seriously.
A place to do work that matters: We bring passion to work.

Empowering our people

At IAG Loyalty, we’re committed to creating an inclusive and supportive workplace where everyone can thrive. Recent initiatives that reinforce this commitment include the introduction of Menopause Guidelines, the launch of a dedicated support group, and our commitment to the Menopause Workplace Pledge – ensuring our people feel supported through every stage of life.

We also recognise the importance of caring responsibilities in all their forms, from parental leave (including maternity, paternity, and co-parenting) to support for those who care for family members.

Embracing flexibility is part of our DNA at IAG Loyalty, which is why we have a hybrid approach to our Head Office roles, empowering our colleagues to thrive both in and out of the office, all whilst balancing career growth and personal well-being. You can read about our approach to hybrid working here.

We embrace a range of experiences, identities and abilities at IAGL, offering adjustments and support that allow individuals to succeed, and teams to thrive. We believe that true innovation comes from diverse perspectives.

Our perks

Hear from our colleagues in tech

“From the moment I joined IAG Loyalty over two years ago, I was struck by the inclusive and collaborative culture that defines this organisation. It’s a place where curiosity is encouraged, and I’ve loved learning about how my colleagues’ diverse life experiences shape their perspectives and approaches to work. This openness fosters authentic communication and teamwork, creating an environment where innovation thrives. One of the highlights of working here has been sharing travel stories with colleagues from around the world. These conversations have not only inspired my own travel plans but also reinforced how our shared love of exploring connects us as a team. In Data, diversity is particularly vital, as it ensures we approach challenges from multiple angles and minimise bias in our work. At IAG Loyalty, we’re not afraid to reimagine the future, and it’s this collective ambition that makes every day exciting and rewarding”.

“As a Product professional and airline geek, IAG Loyalty is the perfect place to merge my career aspirations with my passion for travel. Every day, I collaborate with incredible IT and UX professionals to redefine how customers discover and book their most rewarding experiences. This is only possible in a company that truly embeds and embraces agile frameworks, delivery excellence, and cutting-edge innovation. Even though I joined IAG Loyalty in my mid-forties, I’ve never felt more encouraged to explore learning opportunities and paths – from events with speakers from other big Product companies such as Amazon, to seminars on how transformative technologies like GenAI can enhance efficiency and customer experience. Finally, as a gay person and non-UK native, I truly appreciate working in a diverse and inclusive environment where I feel a strong sense of belonging and I know my unique point of view is valued and supported”.

“I never expected to end up in Product, let alone leading a UX Research team—but that’s the beauty of working at IAG Loyalty. I started here 5 years ago as an EA to the Chief Product & Data Officer and while I loved being at the heart of things, I found myself drawn to the world of UX. I had no formal background in research, but thanks to a culture that encourages curiosity and learning, I was given the chance to explore a new path. Making the leap into UX Research over three years ago was both exciting and nerve-wracking...I went from supporting leaders to leading my own projects! Now I focus on growing our research practice, building an incredible team, and working closely with PMs, POs, and Designers to make sure the customer’s voice is at the centre of what we do. If you’re thinking about a career change, my advice? Just go for it! You don’t need a ‘traditional’ background—sometimes the best careers come from taking a chance”.

“I joined IAG Loyalty nearly two years ago, transitioning into tech from a non-traditional background. I took an unconventional route into software engineering by enrolling in a bootcamp - my BA was in Politics and Philosophy, and I’m a creative at heart. Alternative routes like bootcamps create opportunities for people from all backgrounds to gain experience in software engineering and other technical fields, which is so important for increasing diversity in the industry. I think the path into software engineering is different for everyone and if you can solve problems in creative ways, then there’s opportunities for people from every background. At IAGL, I’ve gained hands-on experience in two core engineering teams, both of which have been very supportive in my learning and development, allowing me to contribute to meaningful projects across IAG Loyalty. It’s been a great experience, and I thoroughly enjoy working in the industry”.

Elementor #6621